Effective Date: 13/02/24

Thank you for choosing iPractest.com for your software needs. Please read our refund policy carefully as it outlines the terms under which refunds will be considered.

1. Refund Eligibility:

iPractest generally does not offer refunds for its Software as a Service (SaaS) products. By using our services, you acknowledge and agree that all payments are final and non-refundable, except as expressly provided in this policy or as required by applicable law.

2. Exceptional Circumstances:

Refunds may be considered in exceptional circumstances, such as:

• Technical Issues: If our software fails to perform essential functions, and our support team is unable to resolve the issue within a reasonable time frame.
• Unauthorized Charges: In the case of unauthorized charges or billing errors, we will investigate and may issue a refund at our discretion.

3. Refund Request Process:

If you believe you qualify for a refund under exceptional circumstances, please follow these steps:

1. Contact our customer support team at saud@iPractest.com within 7 days of the issue.
2. Clearly state the reason for your refund request and provide any necessary documentation.
3. Our support team will review your request and respond within a reasonable time frame.

For approved refunds, the refund process typically takes 7-10 working days to complete.

4. Refusal of Refund:

iPractest reserves the right to refuse a refund in the following situations:

• Abuse of the refund policy.
• Failure to meet the eligibility criteria.
• Violation of our terms of service.

5. Modification of Refund Policy:

iPractest reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. If there is no refund or cancellation policy, this will also be indicated on our website's refund or return policy page.

6. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at support@iPractest.com.

By using our services, you agree to abide by the terms outlined in this refund policy.

Thank you for choosing iPractest.